Donor Charter

As a charity seeking donations from the public we, ActionAid Ireland, aim to comply with the Guidelines for Charitable Organisations on Fundraising from the Public, issued by the Charities Regulator.

Donor Charter

• Our pledge is to treat all our donors with respect, honesty and openness.
• We commit to being accountable and transparent so that donors and prospective donors can have full confidence in ActionAid Ireland.
• We promise we will effectively apply your gifts to us for their intended purposes.
• We commit that you, our donors and prospective donors will:
  • Be informed of the organisation’s mission, and of the way the organisation intends to use donated resources.
  • Be informed of the identity of those serving on the organisation’s governing board, and that the board will exercise prudent judgement in its stewardship responsibilities.
  • Have access to the organisation’s most recent financial statements.
  • Be assured your gifts will be used for the purposes for which they were given.
  • Receive appropriate acknowledgement and recognition.
  • Be assured that information about your donation is handled with respect and with confidentiality to the extent provided by law.
  • Be assured that your right to privacy will be respected, including the right to request the deletion of your records from our database. All personal information will be handled in accordance with the Data Protection Act 2028 and General Data Protection Regulation (GDPR), ensuring your data is processed lawfully, fairly, and transparently. For more information on how we protect your privacy, please refer to our Privacy Statement which outlines
    our full data handling practices.
  • Expect that all relationships with individuals representing the charity will be dealt with professionally.
  • Be informed whether those seeking donations are volunteers, employees of the organisation or hired third party agents.
  • Have easily available the agreed procedures for making and responding to complaints.
  • Have the opportunity for any names to be deleted from contact lists and to be informed if the organisation intends to share the contact lists with third parties.
  • Receive prompt, truthful and forthright answers to questions you might have of the organisation.

If you have feedback, a query, or a complaint about the work of ActionAid Ireland, you can contact us in writing, via email or by telephone at: